45 Vaila Street, Flat 2, G23 5BY. Glasgow UK. Home Tel : 01413287517
Mobile: 07392424845 email: firstname.lastname@example.org
A highly motivated and commercially focused individual with few years’ experience in IT from previous employment and studies. Achieved “HND” qualification in Computing Technical Support, Ambitious individual who readily seeks out new challenges within IT industry to match my skills, experience and academic profile. My objective now is to secure employment whereby my skills can be utilized and further career progression.
Computer Professional Experience
June 2016: I attended Cerco IT Limited’s intensive Computer Systems & Network Support course
Practical experience of installation, repair and maintenance on a wide range of software and
hardware products including:-
Fundamental Concepts: PC Operating Systems, PC Hardware, Device Resources, BIOS/CMOS, Number systems.
Operating Systems: Installation & Configuration, Troubleshooting, Command Line Commands, Performed on a variety of Microsoft Windows platforms.
Networks: Topologies & Protocols, Security, Resource Sharing, Network Administration, Peer-to-Peer & Client/Server, TCP/IP Networking, Networking Services, Configuration and Troubleshooting. Wi-Fi installation, use and testing. Domain Membership & Policies.
PC Hardware: Motherboards, CPUs, Memory, Device Installation, Upgrading and Configuring, Diagnostics. Troubleshooting. Biometric recognition devices. Laptop Maintenance
Communications: Standards, Ports and Modem Configurations, Dial-up Networking & xDSL, Remote Desktop, Intranet/Internet, Routers/Gateways, Troubleshooting.
Printer Technology: Laser/Matrix/Inkjet Printer Principles, Removal and Replacement Procedures, Local and Network Printers, Troubleshooting.
IT Deployment Engineer/Floor Walker (VSL Support Ltd) Dec 2018 – Present
Win 10 Pre-Build Data Backup Using DMT, Export Firefox/Chrome Bookmarks to an HTML file, Bios changes, MDT configuration, Configuring BigFix, Manual Post-Build Procedures, Updating the Bios/IME, Joining the Computer to the Domain, Make user as Administrator, Set default apps and customisation, Changing Internet Explorer to Default browser, Restoring the users backed up data with DMT, Setup User One Drive and Run the DMT move to One Drive Script, Disable Office 365 Welcome message, Completing Sophos SafeGuard to Encrypt hard Drive, Printer Mappings, Power Setting, Bitlocker Pin Change for User and Installing required apps for user including 7Zip, Microsoft Teams, Webex and SPSS Dimension ( Installing and Licencing SPSS Statics)
Field IT Engineer (Barron McCann) Oct 2018 – Dec 2018
Providing hardware technical and break fix support on Mobile devices, Laptops, Desktops and Printers, but mainly on hardware break fix ensuring all contractual SLA’s are met and delivering in a timely manner. Install, maintain and repair IT products such as PCs, Workstations, Printers, Tills Terminals and associated devices. Work may also involve upgrading existing systems and the completion of routine maintenance activities. All tasks should be completed in line with company technical standards and procedures also to provide a high degree of customer satisfaction. Undertaking fault diagnosis, basic troubleshooting and ensure effective Break fix of Tills terminals Laptops, PC peripherals and Printers. Escalate calls within given time guidelines. Knowledge of operating systems, hardware and commonly used software and standard applications.
Project IT Engineer (Concept Resourcing) Aug 2018 – Oct 2018
Working for Barron Mccann on Wyevale/Aldi projects on de-commissioning servers, PC deployment, Installation of Access Points, Tills,Timeclock etc.
Field IT Engineer (Cerco IT Ltd agency) June 2016 – Aug2018 Working for NCR projects on ATM hardware break fix, PC Core Wincor / NCR Windows 7 Deployment, PDEE and Memory upgrade. Install and repairs Computer electronics, Mobile devices and other communication systems. Consults with supervisor to plan layout of equipment. Working for Scot rail/Fujitsu projects on Star mobile Rollout installation of equipment’s and De-commission server according to manufacturer’s specifications. Operates system to demonstrate equipment and to analyse malfunctions. Performing tasks Sync data, firmware updates, licensing, pairing and testing. Installation devices such as: Tills , ID scan, PC, Routers, Switches and screen.
IT Site Support Engineer A&O IT Group (Roc Search Agency) Dec 2016 – Jan 2017
Travel to and from customer sites to Install, Configured and troubleshoot new Printer.
Documenting work activity and maintaining administrative paperwork
Deskside Support JLT Edinburgh (Cerco IT Ltd Agency) Nov 2016 – Dec 2016
Providing a single point of contact for end users to receive support and maintenance within the organization’s desktops computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance, also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance when required.
Customer Assistant/Stock Controller (B&M Bargain Glasgow UK) April 2012 – July 2012
Assisting customers and follow health and safety procedures.Stacking shelves, ensuring the stocks were fully, well presented and the shop floor was tidy at all times. Undertake stock checks and ordered stocks in advance of them running low,
IT/ Helpdesk Administrator (Performance Logic Europe) Feb 2009 – Mar 2012
Troubleshooting technical problems and implementing solutions. Configuring and managing backup & restore procedures. In-depth knowledge of Microsoft Windows client operating systems, XP, Vista/ Windows & Microsoft Office up to Office 2003-2007. Providing IT support to computer users within the office. Logging all IT problems/ resolutions and liaising with external support.
Helpdesk Admin/Document Scanner (Data Capture Solution Ltd) Oct 2008 – Feb 2009
Provide 1st line support on hardware, networking and software related issues. Configure and troubleshoot laptops / desktops / printers. Scanning documents when required to ensure that records of storage are kept up to date. Carrying out other ad-hoc duties as directed by the senior helpdesk analyst. Working with customers/employees to identify computer problems and advising on the solution.
Education / Qualifications
June 2016 Cerco Certificate in Systems & Networking (UCSN)
2015 – 2016: Computer Networking: (University of the West of Scotland)
Modules: CCNA 4, Network Design and Information Security Management.
2014 – 2015: Cyber Security & Networks (Glasgow Caledonian University)
Modules: Operating Systems & Security, Network Penetration Testing and Ethical Hacking, Design Secure Network (CCNA 4), Scalable Campus Networks, Advanced Routing (CCNP).
2012 – 2014: HND Computer Technical Support: Graded Unit 1 B, Graded Unit 2 A, (City of Glasgow College) Modules: Computer Architecture, Client Operating Systems, IT Essentials (CCNA), Project Management (ITAS), Building Local Area Networks (BLANs), Microsoft Windows 7 Configuration Internet WebServer Management, Network Technology and Professional Issues.
Home Computing, Sports, in particular, Football. I enjoy socializing with family/friends and cooking. During my time at University, In 2014, I participated in Glasgow Commonwealth Games as Volunteer cast performance in the closing ceremony.
I am fluent in Swahili and English languages. Available: Immediately, Nationality: British, Full Clean UK Driving licence
Excellent References are available upon request