307 Ashley Down Road, Bristol. BS7 9BG
07968 122 474
DOB 15 July 1972
Previously working as an Technical Architect
I worked for Lloyds for over 12 years as a Technical Architect in Digital and Infrastructure Delivery Manager in Insurance. At any one time I worked on several complex, multi-platform projects with up to 20 technical teams for each.
I have worked on projects that followed the Agile Methodology and I have lead the way in using the Confluence and Jira toolset to document the design process and produce documentation for Project Governance. Along with the challenges of using the Confluence tool to create the Design Documentation, I had to work with the Governance Stakeholders (the Infrastructure Design Authority) to introduce them to the tool and work with them to ensure that the Confluence tool met Governance and Audit requirements.
I have recently worked on designs for a Private Cloud Solution. This held many challenges in terms of getting to grips with new Technology as well as working with IBM to ensure that security was maintained to the Bank’s exacting standards. I also collaborated with another 3rd party supplier and met additional challenges with their technology and in particular with their use of Certificates and a Cloud Based secure Key-Store. This Solution is now live and handling Text-based Branch appointment reminders and cancellations.
I manage designs with budgets up to £3m, mainly in Digital Banking arena and have been involved with some of the Bank’s major IT programmes. The projects that I designed Infrastructure for are front-line and back-end core banking systems. I work with, and negotiate with 3rd parties for both software and hardware contracts as well as engaging internal teams for project delivery. I also get involved in internal initiatives including process improvement, increasing morale and organising volunteering days with my team and a local charity.
To effectively manage projects I hold regular team meetings with both my project team and stakeholders. I often work with other Infrastructure designers to ensure we are delivering the right solutions for our business and our customers. I have also been a mentor for new-starters as well as providing ‘buddying’ and advice to more senior colleagues.
In recent projects, I have proven myself to be professional and calm under pressure, taking on projects with excessively short Study and Design windows. To do this has required collaborative working between myself, my technical teams, 3rd party vendors and users in both the UK and abroad.
What I want to do next in my career
When I moved into Infrastructure Design I was looking for a move back to a more technical role as this is where my heart and my skills lie. Being a Technical Architect has been a challenge which I have relished and I am now looking for the opportunity to build on my technical talents in a role that continues to stretch me.
Following redundancy in December 2018, I have taken a career break but I am now raring to get back into infrastructure design.
Sept 2014 – December 2018
Jan 2005 – September 2014
Jun 2004 – Dec 2004
Jan 2002 – Jun 2004
Dec 2000 – Dec 2001
Lloyds Banking Group, Technical Architect (Digital)
Canons Way, Harbourside, Bristol.
In my current role I shape and design the Infrastructure used to support the Bank’s Internet Banking platform and its 16 million customers. This encompasses security analysis, selection of 3rd party suppliers, working closely with Stakeholders to refine requirements, and ultimately taking my designs though the various governance forums. I have recently been working on designs for Facial Biometric Authentication and Fraud Monitoring systems. The role involves a lot of analysis and weighing up of technology options based on cost, security and throughput. I work closely with technical and application support teams to ensure that my designs are supportable and fit for purpose. It is a role that I have excelled at, and at the same time, really enjoyed.
Lloyds Banking Group, IT Project Manager (Core Banking Systems)
Canons Way, Harbourside, Bristol.
My previous role at Lloyds involved Project delivery of core banking systems such as MCA (Galaxy for Branch and Telephony), CCTM for Fraud Monitoring and reporting and Cloud Solutions for the Digital Banking Shared Components theme. I have also delivered projects including replacement of all DNS servers across the whole of the Lloyds group, and decommissioning offices around Europe. My projects ranged up to £3m, with a matrix team of up to 20 supply teams.
Research Machines, Project Manager
Working under contract to RM, I was been responsible for running up to five concurrent projects installing IT systems into Schools and Colleges. The projects I have managed have ranged from £100,000 single installations to phased projects with values up to £5 million. These projects have often been very complex and involved managing teams of up to 10 consultants.
As a Project Manager, I have been responsible for the management of staff and ensuring that we deliver to tight timescales and on strict budgets. I am also responsible for obtaining customer sign-off and for management reporting using Prince2 Methodologies. This in some cases has included escalation to the Project Executive when risks have become too high. Other tasks have included managing customer expectations, change control and budgets.
Genus Breeding, Project Manager / Network Analyst
My role at Genus was split between running IT Projects and 3rd Line Server Support. The project work was very varied. From viability and cost analysis through to handling contract tenders and suppliers. I have been responsible from inception through the whole project lifecycle.
One of my most challenging projects was office relocations. For each I was responsible for all IT aspects of the build and subsequent office move – including the design of the computer room from the ground up and sourcing, budgeting and handling contract tenders to upgrading all of the WAN infrastructure and organising the moving of PCs, and the entire computer room in one weekend with full rollback and disaster recovery plans in place.
CCC Network Systems, European IT Manager
Captia House, Broadford Business Park, Shalford, Guildford, Surrey. GU4 8EP. My role at CCC was to maintain and support all aspects of their European IT operations. After recruiting a team of 8 engineers in various countries around Europe, I oversaw the support of all NT4 file servers, Exchange 5.5 mail server (including Outlook Web Access), and the upgrade of these to Windows 2000. I was also responsible for the network infrastructure from the configuration of
DHCP, WINS and DNS to configuring routers, hubs, switches and firewalls.
Jun 2000 – Dec 2000
Nov 1999 – Jun 2000
Sep 1999 – Nov 1999
(3 month Contract)
Sep 1996 – Sep 1999
Jun 1995 – Aug 1996
Feb 90 – May 95
Voluntary Care worker
I returned from travelling in Australia (see below) to undertake voluntary care work. One of my best friends had developed a serious cancer and caring for her proved to be exceptionally rewarding. Once she had recovered and was able to manage on her own and care for herself I found myself in a position to look for IT work once again.
Travelling in Australia
In November 1999 I decided to take some time out to travel. This time allowed me to enjoy the freedom and independence that only this kind of sabbatical can offer.
SpeedPort UK Limited. Network Consultant and Senior Support Engineer
Regis Tower, Leatherhead, Surrey
Responsible for setting up the UK office, I installed and configured the NT servers, cabled hubs and routers and set out the design of the standard desktop systems. I became involved in both the development of a new helpdesk in the Amsterdam office and the POP server and the Internet exchange in London, whilst providing on-site support to 30 sales and administration staff.
Glaxo Wellcome. Desktop Support Engineer
Stockley Park West, Uxbridge, Middlesex.
I was employed by Glaxo to ensure a high level of PC support services with a strong emphasis on customer focus. I dealt with PC support issues within NT 4.0 Workstation and Server, MS Office, MS Outlook, MS Exchange, several bespoke applications and mainframe emulation to various systems. The work also included installation, setup and customisation of NT Workstation and Server, hardware support, software installations and NT Administration.
Professional Support Centre. Technical Support Engineer
Willow Grange, Watford, Hertfordshire.
PSC provided support for most Microsoft products to corporate clients and the general public. Microsoft subcontracted nearly all of their technical support, and PSC was one of their ‘Outsource Partners’. My role involved supporting Microsoft products. I began by supporting Windows 3.x, DOS, Word, Excel and Microsoft Networking. Following its release, I moved to supporting Windows 95 as my primary product although I continued to also support the legacy products. I was later asked to perform the role of ‘Product Specialist’ for escalated Windows ’95 issues.
Legal & General Assurance Society. Analyst/Programmer
I began with basic administration tasks and after 6 months I moved into Credit Control to work on several separate Credit Control projects. After this I moved into the IT department where I worked as an Analyst / Programmer. My primary tasks involved business analysis, writing internal computer systems and database scans, and a small amount of on-site Desktop PC support.
Lloyds Banking Group
In my most recent role with Lloyds Banking Group ( 13 years), I was involved in designing and building the front-line Internet Banking and Mobile Banking platforms, as well as connecting these to the Open Banking platform (allowing other banks to access account information). I also worked with Development teams on Facial recognition and other infrastructure based security and obfuscation enhancements such as API handoffs using DataPower units and Security Certificates.
I have a long history of working with Microsoft products (I was MCSE qualified many years ago) as well as UNIX / Linux and more recently Kubernetes & Domino DevOps tooling. I have also worked on implementations of IBM Private and Public Cloud, AWS and Microsoft Azure.
I have very strong communication and negotiating skills and am used to working in high pressure, time critical environments often in very challenging circumstances.